REFUND AND RETURN POLICY

Thank you for choosing our artworks.

We are committed to offering high-quality, handcrafted pieces and a smooth customer experience. Please review our general conditions of sale before placing an order.

1. Orders

All orders placed through our website are subject to availability and acceptance. Once an order is confirmed, you will receive a confirmation email with your order details. Please ensure all information is correct, as changes may not be possible after confirmation.

2. Pricing and Payment

Prices are listed in EUR and include applicable taxes. Shipping fees are calculated at checkout. Payment must be made in full at the time of purchase. We accept major credit/debit cards and secure online payment methods.

3. Shipping and Delivery

We ship worldwide using trusted carriers. Shipping times may vary depending on the destination. Once your order is shipped, you will receive a tracking number via email.

Please note that we are not responsible for delays due to customs or unforeseen circumstances beyond our control.

4. Product Care

Our pieces are delicate and should be handled with care.

5. Exchanges for Damaged or Lost Items

While we do not accept returns, we do offer exchanges in the following cases:

Damaged upon arrival: If your item arrives damaged, please contact us within 5 days of delivery with clear photos of the item and packaging.
Lost shipment: If your order is confirmed lost in transit by the shipping provider, we will offer a replacement at no additional cost.

We reserve the right to assess the claim and may request the return of the damaged item before sending a replacement.

6. No Returns

As all our pieces are unique or produced in limited quantities, we do not accept returns or offer refunds for reasons other than damage or loss as outlined above.

We encourage customers to reach out to us before purchasing if they have any questions about our products.

7. Customer Support

For any issues or inquiries, you can contact us at {email} . We aim to respond within 48 hours on business days.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

9. Need help?

Contact us at {email} for questions related to refunds and returns.

REFUND AND RETURN POLICY

Thank you for choosing our artworks.

We are committed to offering high-quality, handcrafted pieces and a smooth customer experience. Please review our general conditions of sale before placing an order.

1. Orders

All orders placed through our website are subject to availability and acceptance. Once an order is confirmed, you will receive a confirmation email with your order details. Please ensure all information is correct, as changes may not be possible after confirmation.

2. Pricing and Payment

Prices are listed in EUR and include applicable taxes. Shipping fees are calculated at checkout. Payment must be made in full at the time of purchase. We accept major credit/debit cards and secure online payment methods.

3. Shipping and Delivery

We ship worldwide using trusted carriers. Shipping times may vary depending on the destination. Once your order is shipped, you will receive a tracking number via email.

Please note that we are not responsible for delays due to customs or unforeseen circumstances beyond our control.

4. Product Care

Our pieces are delicate and should be handled with care.

5. Exchanges for Damaged or Lost Items

While we do not accept returns, we do offer exchanges in the following cases:

Damaged upon arrival: If your item arrives damaged, please contact us within 5 days of delivery with clear photos of the item and packaging.

Lost shipment: If your order is confirmed lost in transit by the shipping provider, we will offer a replacement at no additional cost.

We reserve the right to assess the claim and may request the return of the damaged item before sending a replacement.

6. No Returns

As all our pieces are unique or produced in limited quantities, we do not accept returns or offer refunds for reasons other than damage or loss as outlined above.

We encourage customers to reach out to us before purchasing if they have any questions about our products.

7. Customer Support

For any issues or inquiries, you can contact us at {email} . We aim to respond within 48 hours on business days.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

9. Need help?

Contact us at {email} for questions related to refunds and returns.